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Posted: Mon Feb 20, 2012 13:09 pm
Title:
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Stay away from LocalNet.
I contacted Localnet regarding DSL. The sales guy took my information and transferred me to the Tech guy who said they "don't do DSL." - Clearly the sales guy had misrepresented their services. The tech guy then transferred my call to customer service to cancel. Customer service told me that I had to WRITE THEM A LETTER to cancel! This was all within the SAME PHONE CALL!
1. They misrepresented their services.
2. They never delivered any billable service.
3. They make it unreasonably difficult to cancel or quit.
4. LocalNet has your credit card information.
I recommend that when you write them a letter, you also send one to your State's Attorney General as I have done. Wire fraud is a crime and that trumps their "corporate policy."
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Posted: Mon Jan 09, 2012 6:12 am
Title: localnet sharing same access number with dialup 4 less
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In my area,Malone NY,Localnet shares the access number of 483-0152 with dialup 4 less.Dialup 4 less is another dialup isp.So if you have slow connection speeds or get booted off localnet often you might have more than one isp using the access number you are using.
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Posted: Fri Dec 18, 2009 12:53 pm
Title: more on localnet. by jrl45
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This post has been moved by the moderator of this forum
It can be found at: New Location
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Posted: Sun Nov 29, 2009 8:58 am
Title: taking advantage of senior citizens
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My Grandfather signed up for dial-up service through Localnet, and then called me to come over and help him move his computer near a phone outlet. After about ten minutes of explaining what a modem was and that he didn't have one in his computer, he agreed to let me cancel the service for him, since he couldn't use it. After waiting for a customer service rep for about 15 mins, the rep explained to me that he didn't care if the account was active for 5 mins or 5 days, they were charging him for the full month, and they didn't keep data on nor care if he used the service. I explained that this was my Grandfather and he didn't know he couldn't use the service. I asked to speak to his supervisor. He explained that it was company policy to not let me speak to or contact his supervisor in any way, and all cancellations had to be done in writing using the email account that my Grandfather couldn't access since he couldn't use their internet. I am still in process of getting the money refunded, but they're spent more money on customer service reps than the amount of a full refund. At one point, a rep explained that the service agreement requires an account stay open for 30 days, although the earliest date of cancellation was over 30 days later. No service agreement can be considered binding in the Commonwealth of Virginia without both parties viewing this agreement. My grandfather got no copy of this agreement either on the phone, electronically, or via the mail. This company cares very little for good customer service and keeping consumers happy. I honestly feel that they were taking advantage of a senior citizen. I am extremely frustrated and suspect that I will have to go through the Better Business Bureau to even see a refund.
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Posted: Thu Oct 22, 2009 10:23 am
Title: about localnet
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I have , and still am having problems with this so called out-fit , It should have a class action filed against it , No one knows the $$$$$$$$$$$$$$$'s they have ripped off from people , I had it for 6 months or so , and it was not good while I did have it , the pictures would not come clear, it keep going off on me, and I called , sent them emais telling them to disconnect my excellerator 3 times, and also told a jerk names "Stevie" to not remove any more money from my bank accc. and then told me I could stop service in using 3 ways , telephone, email, or send letter, I called, I sent emails , I have them saved in my "drafts" on computer, and still they keep removing money. I'll now have to pay the bak $25.00 to stop payment , this is not right
I called the Maine state consummer Protection , and they do nothing
when 1st was going to connect to localnet, It was almost a week before they could connect me , and was not going to remove any payment till about a week after that, ok ! mean while , I changed my mind , & did not want this outfit , nothing was done or completed , but , the PUC of Maine said when called them , it was ok for them to do this , I meam , I was not connected, nor was any money yet removed from my account, but ! yet , I could not cancel , I do not know much as to how to go about starting a lawsuit against them , if any of you do , them please . help & lets do something to get them off and out of Maine
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Posted: Fri May 09, 2008 8:11 am
Title: stay away from localnet
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Try this on for size. We moved 9 months ago. Called and cancelled our service with LocalNet last June. Asking them specifically if we needed to do anything else. Nope...we were set!
Fast forward to yesterday. We get a bill claiming we owed the for January and February of.... this year. (6 Months after we had moved to a different address.) Their story was that they had put our account on HOLD for six months...(why would we put it on HOLD when we were moving out of the house) so that was a lie. Then they said...as everyone else on the forum has said...we didn't get a cancellation letter. They did not ask for it when we cancelled! What a crock of...
Now they send a letter of demand...threatening to take us to court if we do not pay $37. Bully tactics and I'm PO'ed. It's not a lot of money but it is fradulant buisness practice and it turns my stomach. They figure the little guy will just pay and be done with it.
Stay away from LocalNet and watch your credit card statements.
T
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Posted: Wed Oct 10, 2007 18:56 pm
Title: localnet
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These people are the kings , and queens, of the bottomfeeeders. They will misuse credit card info, and the customer support is as combative and noncooperative as it is possible to be. I would recommend LocalNet to my worst enemy, but I don't dislike them that much.At whatever price they offer, it is never a bargain.
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Posted: Mon Jul 30, 2007 12:51 pm
Title: Re: http://www.localnet.com/
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| Quote: |
I called the BBB only to find that there are MANY complaints against this company, so why hasn't anyone started a class action suit? If I knew how, I would do it. If AOL can be held accountable, then so should Localnet. |
LocalNet is Multi Million Dollar, and not a member. AOL is a member. I was a member til I found it to be useless. I get one bad egg a year w.ho whines about one thing or another.
Heres the joke about the BBB. They are not a government agency. Only a mediator. They give their opinion. They give good reviews to paying members. And when people call in about non paying members, they just solicit that business to become a member. If its a negative call in - then they just mediate nonchalantly trying to get something done without bringing in any other agency.
FACT: less than 15% of all ISPs are a member of the BBB or any trade specific organization.
Members have a percentage they have to maintain. AOL gets thousands of complaints, but they are a member. They have to maintain a majority percentage of positively resolved complaints to not be expelled as a member. Thats it. Non member companies with tons of complaints, it doesnt do any good with them.
FACT: You have to normally find a lawyer with ba**s to go up against a big company, and they have to have customers willing to submit their bank info, and account history if they have it available as proof. If the lawyer wins - they can make a name for themselves, and get settlements for everyone in on the suit, and make a nice percentage. If they lose, hes gonna probably have a counter suit and will be paying for Local Nets legal counsil. 90% of the time, its a waste of time.
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Posted: Sun Jul 29, 2007 3:28 am
Title: http://www.localnet.com/
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Didn't have a problem with them for the first couple of months, then started with VERY slow connections and then being immediately bumped off, as soon as I logged on. This went on for a week with them blaming the phone company, my computer (all three that I was alternating on the phone line), the phone line itself, despite the fact that I had actually taken the laptop and plugged it into the outside box and still got bumped, despite the fact that the phone company sent someone out who completely changed my system and lines.
Opened an account with another ISP and had NO problems staying online with them. Called Localnet to cancel my service with them and was told I needed to put it in writing. I put it in writing as soon as I was able, but not before they took money out of my account, and three days after my receiving the acknowledgement of cancellation, they took a double payment out of my account. On my cancellation request I FAXED them, I had also stated that they were no longer authorized to take money out of my account.
In short, in a two week period, they took three months worth of payments out of my account (and I was never late paying them), two of which were taken out AFTER they acknowledged that I cancelled the account. In a month's time, they got four months of payments.
When I called to demand a refund of the amount taken out, plus the overdraft amount they caused me to have (I only keep enough money in my account to pay my bills), they told me tough, it was the middle of a pay period. I had NOT used their service for THREE weeks, all of which was THEIR fault.
I called the BBB only to find that there are MANY complaints against this company, so why hasn't anyone started a class action suit? If I knew how, I would do it. If AOL can be held accountable, then so should Localnet.
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Posted: Wed Jul 04, 2007 9:55 am
Title: Localnet
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I never really had a problem with them until after I stopped using this service. I had given them a 30 day notice that I would no longer need their service as we were getting DSL which they don't offer. I was then contacted by them with an offer to keep my email with them for a yearly price. Everything was fine until about a week into the first month we were unable to check our localnet email. When I called it was fixed in less than an hour. The next day the same thing happened but when I called I was told the price was for only one email account and not all five. When I explained that was never ever mentioned to us, I was told that's too bad and I would have to pay for the additional accounts. I then requested a full refund which I had to go to the BBB us to get it. Had they never offered for us to keep our email in the first place, we would have notified all our contacts, friends & family in reasonable time but they left us in a pinch. Not a nice way to treat a customer of 2+ years.
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Posted: Mon Jul 02, 2007 15:06 pm
Title: get real
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If you go to the BBB site, they will give you a list of things to investigate before you sign up for a dialup service. Oddly, every complaint on this page is listed as a question one must ask before signing up for the service.
The problem here is that people really don't 'get' what dialup internet is. You are not purchasing the internet, the company is not connected to your computer in anyway. You are simply given the 'key' to get online, which is a UN/PW that passes server authentication. (Internet asks server, "does this combination equal a pass to the internet?" Server replies "yes" (if the UN/PW are real), or 'No' if the UN/PW are not real) Your dialup company has no control over how fast you connect (if they did, they'd all offer highspeed at the price of dialup, duh!).
Basically, people expect too much from the 10 bucks they pay a month. If it was the best way to get to the internet, DSL and cable would not exist. Don't blame the company b/c you are too cheap to pay for the service you expect.
Also, don't assume things when your handing over your bank account. You know what you're making of your self when you do.
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Posted: Wed Apr 11, 2007 15:36 pm
Title: Localnet
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Horrible internet and customer service. After dealing with the dropped connections and non connects, I called to cancel my account. I was told OK, thanks for using our service. Then a month later, I was contacted by a rep saying that they were having trouble billing my credit card(it had expired). I told them I had cancelled my account, and they said I needed to send them a letter in order to cancel, and that I would be charged for the previous month, plus additional charges for the credit card charges being rejected. I protested, and was informed that I must have talked to a different company, because none of their employees would ever say it was cancelled without having it in writing. Anyway, I wouldn't ever deal with this company again and have filed a complaint with the NY BBB. I'm surprised someone hasn't started a class action lawsuit against them.
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Posted: Fri Aug 18, 2006 9:11 am
Title: local net isp
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Have used Local for over 2 years. Previously good. Lately really bad;Slow,dropouts,no connects etc. Now looking for other dialup ISP. Don't know why,they tried to blame phone lines but phone company checked out O.K. Don't believe them any more for anything. Bye ,Bye Local net.
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Posted: Wed Aug 09, 2006 15:10 pm
Title: Re: Localnet is so-so
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| John wrote: | Tech support ***. Most of the time you can no longer
get a live person on the phone and when you do (or
you contact them by e-mail), they give you stupid
advice |
The advice I received via email was to call them. What's up with that?
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Posted: Sat Jul 01, 2006 11:14 am
Title: Re: Localnet does ***.
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I also reported them to the BBB in Upstate NY. They rip you off,have crappy service and deny ever getting cancel requests. How strange with such "great service" as I hear from some.... they havent tried to cancel yet. WHEN THEY DO THEN THEY WILL SEE!!! They to date have hundreds of complaints most about fraudulent charges.
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Posted: Sat May 20, 2006 14:08 pm
Title: Re: localnet
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| goatman8 wrote: | I am reporting this company to the Better Business Bureau and to the Missouri state Atterney General for devious practices.
Their website is set up whereby a nonrefundable $12 fee is assessed as you sign up for service and later determine that a toll free number is not available for the area in which you live. The notice for this nonrefundable fee occurs after you are signed up and have entered credit card information so there is no way to notice this in advance.
Be Wary of this Company!! |
This is where my trump card comes in. LocalNet has their access numbers on their website. ISPs safely assume that you know whether or not there is a local number before you signup. Even an AOL disk prompts for access number availability before signing up.
Now being a member of the BBB myself, Ill let you know - that if they arent a member - the complaint wont phase them. LocalNet is right at 250,000 users nationwide. The better business brueau act as mediators for companies that are members, and pretty much keep record of ones that arent for about 36 months.
Note: They are not a member.
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Posted: Sat May 20, 2006 13:26 pm
Title: localnet
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goatman8
Guest
I am reporting this company to the Better Business Bureau and to the Missouri state Atterney General for devious practices.
Their website is set up whereby a nonrefundable $12 fee is assessed as you sign up for service and later determine that a toll free number is not available for the area in which you live. The notice for this nonrefundable fee occurs after you are signed up and have entered credit card information so there is no way to notice this in advance.
Be Wary of this Company!!
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Posted: Mon Apr 10, 2006 10:19 am
Title: Very Satisfied User.
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HamBone
Guest
I read a bunch of complaints about localnet but decided to try it anyway because they offer unlimited ISDN (128k) for the same price as dial up. Holy Moly! Where else can you find that deal?????
So far the service has been excellent. Never bumped off no matter how long I am connected. All emails come through, including ZIP files. So if there was a problem with attachments, it has been resolved, or maybe it is a local thing. Typical connection speed is 119k up and down.
The one time I called to see if the local server was down, a real person answered the phone! No waiting, no "farmed out of country" support staff. The problem turned out to be with my telephone company.
So all in all, I have no problems with Localnet. Good staff and great connection speeds.
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Posted: Mon Mar 06, 2006 9:36 am
Title: LocalNet.com
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LaughingBoy
Guest
I have been using Localnet.com for a few months now. So far so good. The upload and download speeds are on par with other ISp's across the country. I know that because I use various connection speed tests (free on the web, just search) and I always come out equal or slightly higher than the average.
Also have two different local number to call. I did pay a $12 setup fee. But that was nothing to set up a dual channel 128k isdn unlimited account.
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Posted: Sat Jan 21, 2006 16:32 pm
Title: Localnet doesn't ***.
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TucsonPete
Guest
I have been a Localnet customer for years. I have used it all over the USA (on the road). I always connect at good speeds and never have any type connection or speed problem.
In regard to the others who write about Localnet blocking emails with zip files. They are doing YOU a service by blocking 95% of the viruses that are sent.
Instead of blaming an innocent company for poor service, why don't you computer illiterate people get a book on computers.
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