Anybody buy MagicJack? Your expeirence?

[OG1]

magicJack VoIP Internet phone jack with service for $30 + free shipping,

 http://www.radioshack.com/product/index.jsp?productId=3382475 

RadioShack offers the magicJack USB Voice-over-IP (VoIP) Phone Jack with one year of service for $29.99 with free shipping. That's tied for the lowest total price we've seen on this product. (Most other VoIP companies charge $18 per month or more.) Sales tax is added where applicable.

This adapter plugs into your PC or Mac; then you plug any phone line into the adapter and make normal phone calls. Deal ends November 29.

[smithlpoole]

http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92003333

Above I have listed a link to the grading of the MagicJack based on the Better Business Bureau's complaint list. They get an "F" and I am not surprised.

I received my MJ last week and it does not work. Not sure if they've sent me an old one or a new one.

I tried their live chat 5 times and finally got someone to tell me that it's not compatible with Verzion...yet there are blogs with people who have Verizon and their MJ is working perfectly fine.

I do believe much of the incompatibility issues are systems related and I had found one site in which this guy put the link for the company that sells USB ports stating in their online add that it will work with MJ.

The whole thing about limited outgoing phone calls sucks as they don't seem to advertise that when you purchase the phone...a 400 or 500 outgoing limit or something like that. I guess that's good if ALL of your calls are internationally made...you'd save a bundle.

The bbb link above gives a mailing address for them and I will be mailing mine back tomorrow certified mail.

I'll let you know if I get my refund right away or not.

Thanks for so much information everyone.

Below is more information I obtained from another website and it includes the addresses and phone numbers.

Quote:

Dan Borislow, the founder of YMAX Communications Corporation, founded a new company named Magic Jack, which manufactures and sells an apparatus to transmit voice over the internet. By eliminating the expense of local and long distance phone charges - and saving the average customer around $1000 a year - magicJack is positioned to be the fastest growing telecom company in the world; Borislow likes to call it “Telecom Revolution Part II.” MagicJack is a convenient USB dongle with phone jack attached to it. By connecting your regular phone to the MagicJack phone port, you can now make free calls anywhere within the US for free. If traveling in Canada, Mexico, UK, China, Italy and Israel then you can call home (USA) for free. MagicJack is a VoIP service which doesn’t have phone charges but rather an upfront cost for the USB dongle. No pricing yet, but it does provide not only free calling using your regular phone, but includes call forwarding, caller ID, call waiting and free phone number upon purchase. Dan Borislow is the founder of this company and it’ll be interesting to see his price point for the MagicJack USB dongle and how that meshes with customer value perception. The MagicJack phone jack received Product of the Year in 2007. After the purchase of the MagicJack USB dongle (about $40) you pay a one time fee of $19.95 per year for unlimited calling. Not $19.95 per month BUT $19.95 per year. This will reduce your phone bill to just $20 a year! Requires: Windows XP or above; high speed internet connection We are working hard everyday to maintain and improve excellent customer support. I understand and appreciate the user experience. The last company I built was a recipient of the JD Power Award for Customer Satisfaction. The first line of magicJack Customer Support is our proprietary and very cool tool called magicFix. One click on magicFix on either our Home Page or under our “Customer Support” tab will diagnose and repair ALMOST all installation and usage issues. We are finding that simple fixes, such as software conflicts, are resolved with magicFix. Also, AFTER you have tried magicFix and still have an issue, we have provided you a Troubleshooting Guide — go to SEARCH and ask a question of the knowledgebase. In summary, we want you to be have a perfect customer experience and start using your magicJack today. INFORMATION FOUND at Better Business Bureau: Company Report Details Magic Jack LP PO box 6846 West Palm Beach, FL 33406 Contact: Peter Russo CFO Primary Phone: (561) 722-0433 Magic Jack LP 5700 Georgie Avenue West Palm Beach, FL 33405 Other Phone Numbers: (561) 722-0433 Website: http://www.magicjack.com Company ID: 92006280 BBB Created Record on: 1/9/2008 Bureau Membership: This company is not a member of the Better Business Bureau. Company Rating: C- Acceptable rating. We know of no reason not to do business with this company. If the level of this rating relates to anything specific that we know might be of concern to consumers, it is stated in this report. Read our full report to determine if you have questions or concerns Licensing and Bonding Information: This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. BBB Comments and Analysis: We have no further comment about this company’s business practices or analysis of its offer that may assist you in your consideration of this company. Complaint Closing Statistics: The following displays the number and responses to complaints over the last 36 months: No. Type of Response 2 Making a full refund, as the consumer requested 0 Making a partial refund 3 Agreeing to perform according to their contract 0 Refusing to make an adjustment 0 Refuse to adjust, relying on terms of agreement 0 Unanswered 0 Unassigned 5 Total Complaint Experience: Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau. Government Actions: We know of no government action taken against this company. Advertising Review: No question about the truth of this company’s advertising has come to our attention. Other Considerations: We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Quote apparently from " http://www.slashgear.com/comments/?by=fd " or a similar and related web page. - v_v

Good luck to you all
smtihlpoole
Here's another


Edit: Quotation enclosed in a quote box, and web page link found and indicated. Sherry, when using quoted material always enclose the material in a quote box, and indicate the source of the quote and any available web page link. Also, our preferred practice at Freedomlist is usually to only give a leading paragraph or two of a long quote, with a link to the continuation of the quotation at its source. In this particular case I have let the entire quotation stand. But such a long quotation is still subject to shortening or other editing by other staff members. - v_v

[smithlpoole]

Okay I went online to Live Chat to cancel and here is the transcript of the Live Chat which provides a link to submit an RMA which is what you attach to the MJ in its original packaging (so hope no one threw it away).

Quote:

Please wait for a site operator to respond. You are now chatting with 'Mikel' Mikel: Hello, how may I help you? Sherry L. Poole: I ordered MJ on 11/21/2008. Received it last week and it does not work. After contacting Live Chat 5X's, I was told that it is not compatible with Verizon. Mikel: Hi Sherry. Sherry L. Poole: Therefore, I would like you to cancel my subscription to make sure I am not charged $39.99 and I want you to confirm that the mailing address to mail bMagic Jack LP PO Box 6846 West Palm Beach, FL 33405 Phone: (561) 594-2140 Sherry L. Poole: Is Magic Jack's Mailing address: Magic Jack LLP, PO Box 6846, West Palm Beach, FL 33405, Phone: (561) 594-2140 Mikel: May I ask if you already have the device with you? Sherry L. Poole: No I don't. It's home. Sherry L. Poole: Can you please confirm the mailing address for mailing back MagicJack? Is it the one above or the physical mailing address of: Magic Jack LLP, 5700 Georgie Avenue, West Palm Beach, FL 33405, Other Phone Numbers: (561) 722-0433 Mikel: Yes, it is. Sherry L. Poole: Can you confirm that you've cancelled my subscription and provide me with a confirmation number? Sherry L. Poole: I don't want to be charged the $39.95 and want a refund of my $19.95 I paid for two years of service. Mikel: May I ask if you already have the device with you? Sherry L. Poole: I already answered this above. Are you not reading my replies? Sherry L. Poole: I said I don't have it with me...it's home....I'm at work. Mikel: Okay. Mikel: Please let this conversation stay cool Mikel: Please calm down I was just trying to help you, Mam Mikel: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Sherry L. Poole: This conversation is cool. Sherry L. Poole: Thank you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Irene' Sherry L. Poole: Hi Irene Irene: Hi Sherry. Irene: This is Irene. Good day to you! Sherry L. Poole: Good day to you too Irene Irene: Thank you Sherry. Sherry L. Poole: Mikel already confirmed the mailing addresses above for me to mail back the Magicjack because it does not work...one of your technicians advised me that it's not compatible with Verizon. Therefore, I want my subscription called so I will not be charged $39.95 and I will be mailing back the device to get a refund of mthe $19.95 I've been charged for two years of service. Sherry L. Poole: I want my subscription cancelled (I didn't say it correctly above) Sherry L. Poole: I would also like a confirmation number to reference the cancellation. Irene: May I know if you are still in the 30 day trial period? Sherry L. Poole: Yes I am. I purchased the device online on 11/21/2008 Sherry L. Poole: I received it last week Irene: Please provide me with your sales order number. Sherry L. Poole: DT01447317 Sherry L. Poole: Reference ID is 10095337 Irene: Thank you. Irene: In order to return the device, you need to fill out the RMA form first. Sherry L. Poole: How do I get a copy of that form? Irene: Please click here, http://my.magicjack.com/returns.html Sherry L. Poole: I'm typing in my information and it's saying: We can not find any orders that match the information provided that are within the 30-day trial period. Irene: Please fill out the RMA form then print it out. You may put the magicJack back to it's original package and attach the RMA form on it and return it to sender. Sherry L. Poole: What do I do now Irene: Do you want me to process the RMA form for you Sherry? Sherry L. Poole: No. It's working now. Apparently if I enter ifnormation in all 4 lines it doesn't work. Just entering the order# and my email worked. Irene: Yes that's correct. Sherry L. Poole: Here's the information generated from the RMA Sherry L. Poole: Here is your magicJack™ Return Information You must return your magicJack™ by December 17, 2008 for return credit. Please print this page and return it along with your magicJack™ to: magicJack PO Box 6846 West Palm Beach, FL 33405 RMA Information Order Number: DT01447317 RMA ID: #491380 Qty: 1 2DYR1995 Gold Plan/2nd Year Upgrade Qty: 1 MJ3995-T 30 Day magicJack Trial [Name, mailing address, and email address deleted] Reason: I did not get my magicJack to work as I wanted. Comments: The Magicjack had a constant echo, hick-up, or silent beeping noise in the phone. Then after 5 tries with your Live Chat I was informed that it’s not compatible with Verizon. Irene: Please print it out. You may put the magicJack back to it's original package and attach the RMA form on it and return it to sender. Sherry L. Poole: Thanks Irene. Irene: You are most welcome, Sherry. Irene: Is there anything else I may help you with today? Sherry L. Poole: Yes Irene: Sure Sherry. Sherry L. Poole: Is there a limit on the number of outgoing phone calls made with the MJ before being offered long distance charges? Sherry L. Poole: I've seen this come up on several blogs Irene: No there are no limits Sherry. Sherry L. Poole: There are several blogs out there that say that once you reach your limit in outgoing phone calls, MJ will give you a number to call on the softpad...when you dial it, it never picks up even if called from a land line. Then when calling Live Chat, a technician will tell you that you've reached your limit in outgoing calls and offer you some sort of long distance service for 1cent a minute Sherry L. Poole: I mean when chatting with Live Chat... Sherry L. Poole: not calling live chat Irene: They might be calling too much Sherry. Irene: But we don't have limits. Sherry L. Poole: Does MJ have a limit on calls in any way? Sherry L. Poole: Sorry to sound redundant. I just might want to try MJ in the future if they ever become compatible with Verizon Sherry L. Poole: I wouldn't want to be denied service. Irene: No, but you must not use it too much or abuse it Sherry. Irene: It's okay Sherry, I fully understand you. Sherry L. Poole: But what would MJ consider abuse? If you purchase the MJ to make a lot of phone calls to save money, isn't that what it's for? What if I have a son in the military who is out of the country and I want to talk with him every day for a half hour. is that excessive. Sherry L. Poole: Thanks Irene. Your chat transcript will be sent to [Email address deleted] at the end of your chat.

Here's another website with information on returning the MJ: http://voip2u.org/magic-jack-customer-service-numbers

Hope this helps someone.


Edit 1: Sherry, I deleted your mailing and email addresses for security and spam reasons. Our thinking here is that it is best not to post personal mailing and email addresses in public forums.
Edit 2: Text of transcript enclosed in quote box. - v_v

[smithlpoole]

Here's a link for getting to their return page and filling out an RMA form which has to be attached with the MJ and the Original packaging.
 http://voip2u.org/magic-jack-customer-service-numbers 

I also was able to confirm their address via the Better Business Bureau's main serch page and as of today, 12/03/2008, they have a rating of an "F". So, if you haven't ordered it yet, I might tell you not to because so many people are having problems with the MJ, with getting their money back when returning the MJ and with MJ charging the $39.99 well before the 30 days period has expired. Not to mention the terrible service you get MOST of the time when using their "Live Chat".

Mailing address:
Magic Jack LP
PO Box 6846
West Palm Beach, FL 33405
Phone: (561) 594-2140

or

Magic Jack LLP
5700 Georgie Avenue
West Palm Beach, FL 33405
Other Phone Numbers: (561) 722-0433

Good Luck.

Live Chat Transcript [included in the preceding post - v_v] (Note the end where I inquire about the limited usage and MJ tells me there isn't limited usage unless you abuse the service, i.e., abuse = too much phone calling....how preposterous is that!
Also, Irene stopped responding to me so I just said, "Thank you".


Edit: This separate post/thread was merged into the present thread, and the duplicate Live Chat Transcript was deleted. - v_v

[Angie]

OG1 wrote:

Anybody buy MagicJack? Your expeirence? My brother brought a MagicJack called me with NO problems works on XP and Vista - NO problems. His friend initially showed him about the MagicJack - also NO problems.

Yes i purchased two in october no problems love them .I live in the 617 area code and was given a local number.

Angie


Edit: Two separate posts were combined into this one post. - v_v

[smithlpoole]

Just wanted everyone to know that I received a full refund of the initial $19.99 Magic Jack took out and the $39.99 they took out after 30 days.

I am at least satified with that but wished their phone had worked for me.

[jervin]

altatension wrote:

I have a place in Mexico (Baja) and this is the best way to stay in touch with my friends and family in the U.S. One regular (paid) call would pay for my entire year of magicjack. I don't get the complainters, how can you beat FREE local/LD to the entire USA for $20 a year? It has some problems but what doesn't?

Whats a complainters?

Anyways, its not FREE because you are paying a yearly service fee plus did you spend time reading the post? It says that MJ cuts off people who uses their service a lot meaning their unlimited isn't really unlimited but MJ won't say how much is unlimited. Skype atleast informed their customers that their unlimited is actually 10k minutes a month.

[erikmeyer]

OG1 wrote:

Anybody buy MagicJack? Your expeirence? My brother brought a MagicJack called me with NO problems works on XP and Vista - NO problems. His friend initially showed him about the MagicJack - also NO problems.

I have bought 3 Magic Jacks so far and referred 10 friends to it. I have no problems with using them, in fact, I take them overseas and make local US calls from there.

HOWEVER, dealing with them on the chat line is the most atrocious experience one can ever have. Over the past 10 weeks I wasted at least 20 hours chatting with several dozen totally incompetent agents, who wen tin circles but NEVER solved the problem. All I wanted to do is place an order and the system rejected it every time. None of the order were apparently accepted, although I received order confirmation and a billing on my credit card. it went so far that the Fraud Division of VISA contacted me about ten billings in the same amount in one day. Today, after 10 weeks of trying to extent me subscription, I was finally successful to place an order. Surprisingly or not, two of my friends whom I referred to Magic jack, have the same problem and are desperate to place an order for service renewal. If anyone wants to see, what one has to go through, sent me an e-mail and I forward to you the log of the 4 hours senseless chatting with them. It was a horrible expedience. I even wrote two letters of complaints to the CEO of MJ , but not surprisingly, never received a reply.

Edit: The following is the text of post in a new thread. Erik, please keep all the MagicJack discussion in this thread–J

Four hour chat with Magic Jack on 16 January 2012


Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Odele'
Your Issue ID for this chat is LTK554031315915X
Odele: Hello, how may I help you?
Erik Meyer: I am absolutely desperately looking for help and no one at M.J. is in a position to solve months old problems. I cannot make payments on my account and have been trying this for over 10 weeks. I received your notice that prices will increase by January 20 and I am trying to extent my service for 2 years. It does not work. This morning, I received a call from a friend, whom I had referred to M.J. he has the same problem. I have explained this so many times to several dozen M.J agents that I must have spent 15 hours on line chatting with them. There is no solution. I begged them to have someone call me explain the on-screen message that I get, but nobody will help me. When my current subscription expires, my service will be cut off and I have no choice but to throw the device away, as I can not renew the subscription. This cannot be solved by chatting with you for another 10 hours. Your order site simply does not accept order. Is there a way to solve this by calling in and give a credit card? For your info, my number is 941-525-9091 and my account number is A92140040B57. My credit card is stored in my account
Odele: Okay Let me assist you with that.
Erik Meyer: Don't ask me to use another credit card. I have tried it with 4 different credit cards, same result
Odele: Please wait while I check that for you
Erik Meyer: While I am waiting for you, I will pass one more piece of info on to you. Is this problem is not solved in the next few days, I will report M.J. to the FCC or Consumer Protection Authorities. Since early November, I have dealt with this issue on line with dozens of agents and the entire matter goes in circles. I get asked questions that have nothing to do with the issue and I am wasting my and your time. ALL I WANT TO DO IS RENEW MY SUBSCRIPTION. As I told you, I am not unique. Two other friends who bought M.J. on my recommendation, have the same problems.
Erik Meyer: There must be a way that I can either call someone at M.J. or that someone can call me. You cannot go on treating your customers like dirt
Odele: Thank you for your patience. As I have checked it here, there is a Credit card registered on your account
Erik Meyer: I know that. There was always a credit card registered
Erik Meyer: All I want to know is how I can extend my subscription before the price increase this week
Odele: You may try to call this number for billing issue: 214-884-5124
Odele: Please click here to login to your account
Erik Meyer: What for? What do you want me to do in my account????
Odele: Yes you can extend you license on your account at my.magicjack.com. Before Jan.20, 2012, the prices for the mj renewal will still be the same. After Jan 20, it will increase
Erik Meyer: Tell me how. I have tried this numerous times and it does not work. Did you read my original message? it explains everything. Your order site does not accept orders
Odele: May I please have the Billing address you type on the Card info when placing a Renewal?
Erik Meyer: This issue that affects many people, will give M.J. a bad reputation
Erik Meyer: The billing address is in my account profile, but here it is again; 449 Landings Loop West,





Odele: I see.
Odele: As I have checked it here, the card here on the account is different.
Erik Meyer: Back to my original question: Why can I and other people not place orders with M.J. Since the beginning of November, I have tried to accept your half-price offer for the M.J. Plus. It did not work. I have tried to change my phone number for a fee of $10.- It did not work. I have tried to extend my subscription, It does not work.
Erik Meyer: What do you mean by "The card is different"?
Odele: As I have checked it here, the card number 43082 is not registered on your account that is why the order have not gone through
Erik Meyer: Next question: How do a change my billing address on my account? I have tried that before and it does not work. The phone in question shows my Florida address, my billing address is in Ohio. This has never been an issue before, as I have renewed the subscription for this phone number before.
Odele: Please login to your account at my.magicjack.com then click on the My Account tab there then click on the Add Payment Method then enter your card info there to be used on orders
Erik Meyer: I did this numerous times. It does not work. How do I change the address under which this phone is registered?
Odele: Just plug in your mj device to the computer then click the 911 box below the MJ dial pad then click the Add Location and your Physical address will be changed
Erik Meyer: I am in my account now and entered a fictitious order for a M.J. My Florida address came up and I changed it to the Ohio address an saved it. I do not know whether it took
Odele: Please wait while I check that for you
Odele: On your softphone/dial pad, please click on Menu at the upper right corner then tell me the Serial Number there
Erik Meyer: The M.J. in question is not plugged in. I am using the Ohio M.J. If I change to the Florida M.J., it will take a while. Do you see the Ohio address on my Florida M.J with the tel number 941-535-9091?
Odele: Please wait while I check that for you
Odele: Thank you for waiting. As I have checked it here, the address here on your account is Florida
Erik Meyer: I made the change, but in order to my address to pop up, I had to put in an order, which I did not want to place. I clicked on SAVE and exited the page. I suppose I have to make the change on my Florida M.J., it lets me.
Odele: Please wait while I check that for you
Erik Meyer: Hang on . I will get my laptop and plug in the Florida M.J. Don't go away, it will take a moment.
Odele: Sure. Take your time
Erik Meyer: Okay, the laptop has started and loaded the M.J. dial pad. I am in my account. Where do I change the address without ordering anything?
Odele: Is the dial pad up on the desktop screen?
Erik Meyer: Yes, it was up and I went into my account. There is no place that shows my address, unless I order something
Odele: Please Click on the 911 box there below the MJ dial pad
Odele: It is a Drop down box then click on Add Location
Erik Meyer: Can I order a two year extension at the price of $39.95 from there or do I have to go to the offer on the dial pad?
Odele: Yes you can place an order on your account at my.magicjack.com then click the My Subscriptions tab then click the "Details" button under Renewal there
Erik Meyer: The only place where my address appears is under the drop down box SHOP. BUT, I do not want to order anything. I want to extend the service for 2 years, but that can only be done from the dial pad
Odele: you can place an order on your account at my.magicjack.com then click the My Subscriptions tab then click the "Details" button under Renewal there
Erik Meyer: I do not see a place with my address. It only comes up, when I order something and I want to order a 2 year extension. The only options are 1 year and 5 years.
Odele: I understand but the 2 year extension will take place On January 20,2012.
Erik Meyer: BUT, BUT, BUT don't have to elect the 2 year extension? There is no option for a two year extension
Odele: Yes it will appear on there on your account when time comes of Jan 20,2012.




Erik Meyer: Hang on. I will go back to my laptop, where the 2 year option is shown. I will click on it and my billing address will come up. I can then (hopefully) change it.
Odele: Okay
Erik Meyer: I have done it. I entered 2 years at $39.90 and my Florida address shows up, which is not the billing address for my credit cards. There does not seem to be a way to edit the address. Please tell me what to do. If I click on COMPLETE MY ORDER, it will not accept it, but I will try
Odele: Please check to be sure you have entered all of your credit card information correctly including your card number, billing address (The address where your statement is delivered.), expiration date and card security code. If any of your information has changed, log into your account at my.magicJack.com click the "Add Payment Method" button under the "My Account" tab, fill out the form and click "Next".
Erik Meyer: I do not believe it!!! Te Florida address is still in there and the system accepted the order. This is exactly what I have tried to do since the beginning of November and I wasted 20 hours of my time. I missed out on the special offer for the M/J. plus and will not buy it at the full price. I placed an order for the M.J Plus in December, it obtained an order number, but never received the device . later on, I was told in my endless chats that the order did not go through. I must tell you that there is something seriously wrong with your order site and you probably have driven thousands of customers up the wall
Odele: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Erik Meyer: What for????
Odele: To better assist you. As I have checked it here, the Card you used does not match the one here on your account
Erik Meyer: What are you talking about? I placed the order for a 2 year extension and received an order number TS16086306. Please check this order number
Odele: I understand but as I have checked it here, the order was not processed due to some credit card Info mismatch
Erik Meyer: There is no credit card mismatch, unless it is the old issue of two different addresses. Please tell me how I can change the address associated with this phone number. I need to put in the Ohio address. There is no place where I can do this
Odele: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Melina'
Your Issue ID for this chat is LTK554031315915X
Melina: Hello. My name is Melina. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Erik Meyer: Just tell me how to change the address associated with my M.J. The registered address in my account is not the same as my C.C. billing address. This causes problems with ordering anything
Melina: Thank you for waiting. I'll be with you in just a moment.
Melina: I appreciate your patience.
Melina: Let me assist you with that.
Melina: Please right click here and then select "Open in New Window".
Melina: Please login in there and let me know once you are logged in.
Erik Meyer: Yes, I am logged into my account page
Melina: In the next page, please fill out the
Melina: Click on Add Payment Method.
Melina: Please try to check if you can see a drop down button above the address name. Once you click that drop down button the option to enter a New Address should be available for you to select.
Erik Meyer: Fill out what??? I see the opening page to my account with five tabs. Which one shall I click?
Melina: Please click on My Account tab.
Erik Meyer: Did it. What next/
Melina: And then click on Add Payment Method
Melina: Please try to check if you can see a drop down button above the address name. Once you click that drop down button the option to enter a New Address should be available for you to select.
Erik Meyer: I see my address, but cannot change it. I see the NEW ADDRESS, but it does not let me change it




Melina: Please select or click on New Address option.
Erik Meyer: I found it and changed the address and CC info. It shows the new card #
Melina: Alright.
Erik Meyer: Wait, I am not done yet. The address misses ones word and might cause problems.
Melina: Please inform me once you are done.
Erik Meyer: I did it twice. When I close the page and open it again, it defaults back to the Florida address and erases all the CC info. What's going on?
Melina: That's okay, Erik. As long as you have receive the confirmation that you have successfully added [V]ISA CARD **** **** **** 9757.
Melina: Now, please go to My Subscription tab.
Erik Meyer: No, that will not do it. It did not accept the previous CC, apparently because the addresses did not match. Why would the system accept an order now? How do I remove the Florida address?
Melina: Upon checking, you have already added [V]ISA CARD **** **** **** 9757 05/2013 ERIK MEYER 449 LANDINGS LOOP W OH 430662-7428, US into your magicJack account, Erik.,
Erik Meyer: It always wipes out the CC info. I have now entered it for the 4th time. I will close the window and then open it again. Please tell me how I can remove all the superfluous addresses. I now have the Florida address and 3 Ohio address in the account. This will cause problems
Melina: Please enter your payment method again, Erik.
Melina: Verify if this your correct billing information:
Melina: [V]ISA CARD **** **** **** 9757 05/2013
Melina: ERIK MEYER
Melina: 449 LANDINGS LOOP W WEST , US
Erik Meyer: I totally closed the account page and opened it again. The Florida address shows and the CC info has been eliminated
Melina: That's is okay, Erik. The credit card information is not shown for security purposes of your account.
Erik Meyer: There are 3 Ohio addresses in my account and one Florida address. The CC info is no longer there. My address is not complete, one word is missing which will be a mismatch. How do I wipe out all the addresses and start over again???
Melina: May I have your complete billing address, please?
Erik Meyer: 449 Landings Loop West,
Melina: Thanks for the information.
Erik Meyer: When I open either one of the Ohio addresses, the word WEST in my street name is missing and the CC info is missing. I doubt that anything will work with this info
Melina: Oh! I see.
Melina: The word west is abbreviated to W, Erik/.
Melina: You may see in there 449 LANDINGS LOOP W.
Erik Meyer: I have exactly 3 days to order the subscription extension and we cannot solve such a simple problem. Today, I have been on line with M/\.J. for 3 hours and we got nowhere
Melina: For security verification purposes, to make sure I'm looking at the correct account, may I have the first four and last four digits of the credit card/debit card ?
Erik Meyer: West is not abbreviated on my page. It is missing. It simply shows Landings Loop
Erik Meyer: first 4: 4266 last 4: 9757
Melina: Thank you.
Melina: May I ask if you have used that credit card on a different magicJack account before, Erik?
Erik Meyer: Could be. I do not remember what card I used a year ago. In fact, I have tried to use 4 different CC with the same results, namely none
Melina: Do you have another card in there?
Erik Meyer: My very basic question is: How do I renew my subscription. Is there any way to do this by telephone, as your system appear s to be faulty and does not accept my orders. Two of my friends, whom I introduced to M.J. have the same problem and are desperate for an explanation
Erik Meyer: Only one CC can be registered
Melina: You can register another credit card through the Add payment method page.




Erik Meyer: We are addressing the wrong issue. How do I eliminate all these addresses in my account. There are 4 now and they are false. They all miss the word WEST
Erik Meyer: I have to solve the matter with the address first.
Melina: I have been telling you that we already have your address: 449 LANDINGS LOOP W on file, Erik.
Erik Meyer: YES, but my account page shows Landings Loop only, no West or W. How can we remove all these addresses?
Melina: Would you mind if we reset your magicJack account password?
Erik Meyer: Melina, please what has the password to do with that. In November, when I started this endless ordeal, I was already asked to change the password
Melina: This will reset your account's credit card information as well, Erik.
Melina: Shall I proceed?
Erik Meyer: I just closed out the account page and restarted it again. It shows the Florida address. Before we change passwords, can we please clean up the account page and remove all these faulty addresses
Melina: Yes, Erik. When we reset the password the address in the billing information will be reset as well.
Erik Meyer: Alright, let me change the password
Melina: I'll do it from our end, Erik.
Melina: Please check your email address: ERIKMEYER40 (at) GMAIL.COM inbox for your new account password now.
Erik Meyer: I did. What is the activation code? is that the old password?
Melina: Yes, that is correct.
Erik Meyer: I changed the P/W. What next?
Melina: Click on Add Payment Method.
Erik Meyer: I did. What now?
Melina: Please fill out the form in there with your exact billing address and credit card information, once done click on NEXT button.
Erik Meyer: It still shows 4 different addresses
Melina: Please select New Address option.
Erik Meyer: I suppose I have to select NEW ADDRESS first and add a fifth address to it. I have the same question. How do we get rid of all the stored faulty addresses?
Melina: The old address in there will be overwritten by the new address that you will enter.
Erik Meyer: I have now entered a fifth address and it is complete including WEST. For good measure, I have also entered a different credit card. I will now click next and will let you know what I see
Melina: Thank you.
Erik Meyer: Guess what happened. The Florida address appears again and the credit cards info has been wiped out. There are now 4 Ohio addresses in the account, all are missing the WEST
Melina: Upon checking, we now have on file:
Melina: Name on Card: ERIK MEYER
Melina: Address: 449 LANDINGS LOOP W
Melina: City/State/ZIP:
Melina: Country: US
Melina: Is that your correct billing address now?
Erik Meyer: PLEASE CAN SOMEONE HELP ME. I CAN TAKE IT NO LONGER. THIS HAS BEEN GOING ON FOR 10 WEEKS WITH NO SOLUTION. IS THERE NO ONE AT MJ WHO KNOWS WHAT TO DO?
Melina: Verify the address I gave you.
Erik Meyer: The WORD west IS MISSING IN MY ACCOUNT. THIS WILL BE A MISSMATCH
Melina: We have on file now: 449 LANDINGS LOOP W
Melina: I understand your side on the matter, it seems that we're just running in circles and I have explained further my side, let me allow to end this chat and don't hesitate to chat us back if you have other concerns for magicJack. Thank you and have a nice day.
Melina: Goodbye for now.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session



Jacqueline: One moment please...
Erik Meyer: Melina hung up on me without an explanation. She had not solved the problem and I consider this benavior rude and unacceptable
Jacqueline: I understand what you feel. I am sorry for that, Erik. Please allow me to read your previous chats. Thank you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'April'
Your Issue ID for this chat is LTK554031351496X
April: Hello. My name is April. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
April: Thank you for patiently waiting.
April: May I please have the complete billing name and complete billing address registered on your card?
Erik Meyer: Here we go again> I have gone through that 15 times with MJ agents, but I will comply. Tell Melina, if you know her that she is a very rude and unprofessional person. She hung up on me in the middle of the conversation. Billing name: Erik Meyer 449 Landings Loop West,
April: I understand, Erik.
April: My apologies for the inconvenience.
April: Please bear with me as I will do my best to help you with this.
April: Thank you for the information.
April: One moment please...
April: Thank you for waiting.
April: May I ask if this is the name Erik Meyer registered on your bank too?
Erik Meyer: Yes, of course!
April: Thank you.
April: May I ask if you have another magicJack account?
Erik Meyer: Yes, I have two and have referred at leat ten of my friend to MJ. many of them have the same problems and there is no one at MJ who makes any attempt to solve this problem
April: May I ask if you used the same card upon renewing the other magicJack account?
Erik Meyer: NO
April: Ok. May I ask if you are still logged in to your account?
Erik Meyer: Yes, on my laptop. I am chatting with you from a different computer.
April: Alright. May I ask if you have another card you can use, Erik?
April: Let's see if it will go through.
Erik Meyer: What are all these questions? I just want to straighten out my registered address in my account, that's all. I have also ordered the service extension, receive an order number and was later told in a chat that the order did not go through.
Erik Meyer: Let's start from the very basic, where Melina simply hung up on me after making me junp through hoops. How to a clean up all the faulty addresses in my account?
April: I understand.
April: On your account, please click on MY ACCOUNT tab and click on ADD PAYMENT METHOD button.
April: In there, please choose "add a new address" from the drop down box.
April: Then enter your billing name: ERIK MEYER and billing address:449 Landings Loop West,
Erik Meyer: I did all this three times, it does not work. Just read my chat with Melina.
April: May I ask if you choose the address: 449 Landings Loop West, from the drop down box before you complete the order too?
Erik Meyer: Yes, I did. If you read the summary you will notice that I now have 5 addresses regiestered and they are all faulty. Melina could not help me to eliminate them and just hung up. She should be fired immediately
April: I understand, Erik. Thank you for that information.
April: Unfortunately, there's no option to delete the old address registered on file.
Erik Meyer: That means, I can not make any payments, can not extend my service and when my subscription ends in a few months, I have to throw the MJ device away, as my service will be terminated.




April: I understand your side, Erik. I sincerely apologize for the inconvenience.
April: May I ask if you have another card you can use aside from this one?
Erik Meyer: I placed an order today under order number TS16086306 and it was accepted and will appear on my credit card. In a chat I asked for confirmation and was told that the oder did not go through. I have no idea what that means. I have received an order number from MJ
April: As I have checked it here, the Order Number: TS16086306 did not go through.
Erik Meyer: But I have confirmation. What do you want me to do?
April: There's an error on the billing name " Last Name NoMatch" and this is the reason why the order did not go through.
April: Please try to use a different card this time.
Erik Meyer: I just did and receive confirmation with order number TS16098864. Please check it
April: Thank you.
April: Please wait while I check that for you
Erik Meyer: This name game is absolutely ridiculous. How can there not be a match of the names.
April: Thank you for waiting.
Erik Meyer: How many different cards do you want me to use. I have used 4 different ones over the past 10 weeks and none was accepted. However, today two were accepted and the amount will appear on my CC. Now you tell me the order was not accepted
April: As I have checked it here, the Order Number: TS15594864 did not go through still. The same error appear, Erik.
April: May I ask if you used a different card this time?
Erik Meyer: I told you, I have used 4 different cards. What do you want me to do????
April: May I ask if you have the same billing name and billing address on your other cards?
Erik Meyer: My account name is Erik Meyer, my cards are Erik Meyer, what does it mean thereis no match?
Erik Meyer: Same name an address on all CC
April: Alright. Please click on MY ACCOUNT tab and click on ADD PAYMENT METHOD button first.
April: In there, please enter your new billing information on your other card again and click Next.
Erik Meyer: April April April, I did this ten times this afternoon. It does not change anything. The results are always the same
April: Did you enter your new card information in there too and click Next?
Erik Meyer: I do not know what new card info I am supposed to enter. I have a limited number of CC and have used all of them with the same result. I will now use another one and will give you the order number and you can verify it.
April: I understand. There's a new card ending 9757 registered on the account now.
April: Please try to use this card upon ordering the renewal this time.
April: Let's see if it will go through.
Erik Meyer: I did it with another credit card and the order number is TS 16099568 in the amount of $41.82. All these transaction went trough and will appear on my credit card statement. i will have to dispute them all
April: Please wait while I check that for you
April: Thank you for waiting, Erik.
April: I can see it here that you have successfully ordered an additional 2 years renewal plan on your magicJack.
April: Please be informed that you will be charge once for this order.
April: The other amounts you see on your bank statement will be release back to your card or dropped off.
Erik Meyer: Are you sure? All the other transaction will also appera on my various credit card statement and I will have to dispute them all. Last November I had no les then 6 entries on my VISA card and the Fraud Division of VISA alerted me. All charges were dispute and never paid. There is somehting seriously wrong with your oder system. I have complained time and time again about this, but nothing is being done about it. Shame on Magic Jack to put their customers through this
April: Yes, I am 100% sure, Erik that the other amounts you see on your bank statement will be dropped off or release back to your card since the other orders did not go through and you will be charge once for this order.
Erik Meyer: Okay, I hope I do not have to go through this again. I wasted 20 hours of my time in a Chat room over the past 10 weeks. I have referred many friends to Magic jack, but will NEVER do this again. The MJ service is atrocious. Good night.




April: I understand where you are coming from and I would have felt the same, Erik.
April: I sincerely apologize for the inconvenience this has caused you a lot.
April: Thank you for your time, patience and cooperation again.
April: It is much appreciated.
April: Take good care and have a good night too.
April: Goodbye for now.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session

[xtgold]

A friend got one but you needed a super fast internet connection and it didn't work.He gave it to me to try and it worked,but I had to use a cable modem connection.It had 2 days for free then you had to pay.It stored the phone numbers of the calls I made.I lost my high speed connection,so the thing was useless.I tried to get into majicjack site to erase the stored numbers,but it wouldn't let me unless I registered.The friend wanted to return it to the store for his money back,but I wouldn't let him with my numbers stored.

[normc19]

This company is the worst on the internet (and there are plenty of bad ones).
Their service and chat are terrible.
Their web site is ridiculous as you can find nothing useful and all they want to do is sell you something else.
Why don't they just sell the thing for more money and stop nickel and dime everyone.
I have had the original for several years; then bought the plus for full price and two weeks later they send me an email with a special price that was half the full price.
They do not tell you the rules up front when you want to make a change as I wanted to transfer my number to the mj+ but after they charged my credit card, I found out it takes 10 days to do a transfer.
I do not know who I dislike more - the phone companies that charge to much for their service or this company that I really dislike their business practices.

[hawaiigal]

If you are thiking about one, think again. Since January have purchased/replaced four. M J cannot get them to work right, calls cut in and out, totally useless. Nothing customer service tries works, and then they try to get me to try the magic jack plus, for more money. Why are these guys still in business!!

[Dude111]

Usually anything FREE is not of good quality im afraid

And they have the nerve to charge per month for service! (Dont they charge something for it??)

[plodr]

Quote:

Usually anything FREE is not of good quality

I beg to differ. I can think of several excellent FREE computer programs: AVG, Avast, AntiVir, MS Security Essentials, WinPatrol, SpywareBlaster, Gimp, Foxit, Malwarebytes, Puran Defrag, AppRemover and Revo Uninstaller to name a few I either used in the past or am currently using. (I moved up to the paid version on a few of these programs).

[GoldNathan]

I've sort of used MagicJack to two-three years. The device never really worked well - the calls I've made or received would start fading out within a minute and I had to switch to my cell phone every time. The only reason I kept magicjack was because I could easily access my voicemail messages via my email or by calling my magicjack number.
So, I'd prepaid $59.95 for five years of "service" and thought I was all set. Not so fast, buddy! This June I got an email from Dan Borislow from a email address. It notified me that they've invented the magicjackPlus and would not be selling the original version of magicjack by the end of this year. OK... In this email they've offered me to upgrade to the new service for half price at $34.95 if I respond within 48 hours. OK, I did not... The email did not say anything about loosing my account or assigning my phone number to someone else right away or anything of this sort if I did not respond. After all, I still had two and a half years of the original plan I'd prepaid for.
My phone stopped ringing a while ago but I did not realize that they de-activated my account after the 48 hours have lapsed from the email notice. They immediately assigned my phone number to a new customer and I had no clue about it until today, when, out of a blue, I tried calling my own number and someone else answered the phone, to my surprise. I've contacted their customer service - the on-line chat - with Irish answering my inquiry. He or she was not helpful at all, not to mention that this person could not spell correctly or put proper sentences together. He/she told me that "the system recognized the inactivity in the account" and that's why it was de-activated. BS!!! I think they knew exactly what they were doing. They need to boost their profit margins and my account no longer suited them. They can get more money selling their MagicJackPlus for which I did not want to pay just yet.
So, I asked for a refund for the unused portion of the time they cheated me out of (two and a half years of service they did not provide). Irish said the refund was not possible and blamed the system for de-activating the account. So, the system screwed up, but a live person cannot make me whole? I think MagicJack is providing bad product to begin with and horrible service. They should not be in business.

[peterlong]

You need to post your case on one of the watchdog forums. I bet you'll get a response then!