VTISP Blocks Port 25

jgombos · Joined: 03 Jun 2008 Posts: 1

They block email on port 25 -- effectively violating laws that protect users from denial of service.

Their blocks stopped a pre-employment exam from getting to a hiring manager on time!

When calling in dire urgency to address a livelyhood-critical problem, some absolute incompetent slimeball answered the phone. I've never had to deal with such a rude and densely incompetent CSR in my life. I could not for my life get her to hand the phone to someone who could comprehend the issue.

The CSR knew her rudeness would likely cause her problems with her boss, so she refused to transfer the call to anyone else.

VTISP seems to have some kind of alliance with the Better Business Bureau. The BBB blocked all attempts to file a complaint. BBB will make a lousy excuse for not accepting a complaint, and then when that's addressed, they make another invalid excuse, one after another.

DaveG · Joined: 09 Jul 2003 Posts: 67

jgombos wrote:

They block email on port 25 -- effectively violating laws that protect users from denial of service.

Too bad you didn't check Freedomlist first, VTISP blocks port 25 but not if you use smtp.safepages.com as your smtp server. This easy workaround has been mentioned several times here in the isp reviews and $10 & Under Cheap ISP's forums.

blsJason · Posted: Sun Nov 01, 2009 18:17 pm Post subject: Re: VTISP Blocks Port 25

I thought I'd move this here, as it's not really much of a review as much as its a complaint on VTISP services.

My advice is: Read the Terms of Service, which is available on VTISPs homepage (I added a bit of bold for emphasis):

http://www.vtisp.com/terms/tos.html wrote:

23. PORT FILTERING. A port 25 (outgoing mail) filter is applied to all Subscribers to prevent spam (unsolicited email) from being generated from our network. Access the Net will provide an outgoing mail server with port 25 unblocked for use by all Subscribers. Subscriber agrees to use only the Access the Net outgoing mail server for sending email while using our service. Access The Net reserves the right to block any port without prior notice to protect the network and its Subscribers from potential virus attacks spreading over a certain port, or to improve or protect the network in any situation in which Access the Net, at its sole discretion, deems such action to be necessary.

ISPs have blocked port 25 for years. It isn't denial of service. Lots of people don't read service agreements these days, which would answer a lot of questions about the services they think they're paying for.
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OG1 · Joined: 09 Jun 2006 Posts: 978

Will changing the SMTP port from 25 to 587 work for ISPs that block smtp 25?

aci-john · Joined: 26 Apr 2005 Posts: 377 Location: St. Louis, Mo

OG1 - this would only work IF the isps mail server has that alternative port setup. And in ATN/VTISP's case, their carrier does not. When you change the port numbers like that - the actual server still has to have that port setup to allow the message to go through.
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