Best Tech Support

Eln Lou · Joined: 20 Jan 2001 Posts: 510

Which wireless router manufacturer has the best and most reliable tech support: D-Link, Linksys or Netgear, any other?

plodr · Administrator Joined: 12 Apr 2001 Posts: 7411

I only purchased 1 router so I can only mention my experience with Linksys and Best Buy. Best Buy has it's own Linksys support via a toll-free number. I had to call the number when I first set up my router - I was helped almost immediately. (no hold time and good results). I lost my connection a few months later and this time I decided to go the internet route via popup and IM support. It seemed like the gal was reading from a script but I did everything she asked and she got the router working so I was impressed.

I know that some models of D-Link can be problematic. (At another forum one of the admins used to work tech support for D-Link. Apparently he did his job too well - he helped people and was fired. They have a policy to get the customer off the phone in under 12 minutes. He didn't. He'd stay on with them until the router was working.) If you get D-Link and need support, I'll send you to that forum to get help if you have a problem.

tad12 · ๑۞๑ Joined: 06 Mar 2002 Posts: 1257

I have two D-Link routers that I purchased refurbished. Haven't had any problems with either one. I have a friend who uses Linksys and again no problems. Been on constantly for a couple of years. Can't speak of tech support as I have never used it. Most problems seem to be from Windows itself according to this article.

http://www.wired.com/news/print/0,1294,63705,00.html