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Posted: Sat Jan 22, 2005 13:53 pm

Title:

friend

Posts: 1

I have been using gobigwest for some time and have had no problems.
The free phone support is great.
The Free Callwave thing appeared in an email from their president Jeff Kolyn. I don't think it is mentioned in the features.
Does anybody know in what area their DSL is offered?

Posted: Thu Jan 13, 2005 10:14 am

Title: Re: free call wave

Boz
Administrator
Posts: 8318

lazz wrote:

While looking over old emails..I found one from gobigwest which stated that they were giving their customers free call wave caller id...
Has any one used this service? Is it really free? :

I don't remember seeing that as an included feature. If you were informed that you would receive that as a benefit when you signed up, I would suggest that you contact them to get the details.
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Posted: Thu Jan 13, 2005 8:19 am

Title: free call wave

lazz
Guest

While looking over old emails..I found one from gobigwest which stated that they were giving their customers free call wave caller id...
Has any one used this service? Is it really free? :

Posted: Sat Jan 08, 2005 8:29 am

Title:

MsCint
Guest

I have been w/ GoBogWest for 3 mos. and all I can say is great service,
courteous tech support and great monthly rates!!
I went over the 150 hr once and they reset my u/n and no problems.
Thr\e tech support actually answers the phone, go big weest is a big improvement over access4less, bigzoo and many others.
I'm going to stick w/ this isp

Posted: Thu Jan 06, 2005 13:28 pm

Title: 150hrs limit explained

Frank

Posts: 19

Let me clarify why GoBigWest limits you to 150hrs, which is actually not a limit since there is a really easy work around to reset those hours to 0.

In order to provide such a low cost for internet service, we are obliged to cap a customer to 150 hours per month. This is due to the fact that our phone line providers charge us when a user goes over 150hrs. At $5.95/mo, this is just not possible for us.

But there is hope! All you have to do is change your dial-up username (your email address will stay the same) and you are back to 0 hours. You can even check how many hours you have use at any moment by login in to your account. So if you look at it this way, there is no limit.

Hope this helped,

Frank

Posted: Tue Jan 04, 2005 7:36 am

Title: Re: Unlimited

Boz
Administrator
Posts: 8318

daawgon wrote:

All I know is what I read - from their site:

Gobigwest Internet Service Includes:

* Unlimited Dial-up Connection
* Access to the Hotspotzz Wi-Fi Network
* 15 Email Adresses
* Spam and Virus Filter
* Family Safe Surfing Filter
* 100MB of Webspace
* 3,400 Dialup Numbers
* Free 24x7x365 Customer Support

http://www.gobigwest.com/holidays

http://gobigwest.com/useragreement.asp is their site, and it is the User Agreement (TOS), which takes precedent over what they put on their other pages. I'm not saying that it is a bad ISP, or that you or others won't be happy, but I am saying that there may be an issue if a subscriber were to use over 150 hours per month.
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Posted: Tue Jan 04, 2005 2:00 am

Title: Unlimited

daawgon

Posts: 266

Posted: Mon Jan 03, 2005 20:17 pm

Title: Re: What a deal!

Boz
Administrator
Posts: 8318

daawgon wrote:

This is the greatest, what can I say. Unlimited ISP service, friendly people, a breeze to start up. Service just as good as the best of the inexpensive ISP's that I've had such as Highstream and Poetworld for half the price. I signed up for $51.40 last week, and have had nothing but great service since.
Wink

John in Oregon Wink

You got the service for a great price, but just so there is no misunderstanding by other readers, their TOS indicates 150 hours monthly limit.

http://gobigwest.com/useragreement.asp wrote:

The Company reserves the right to disconnect users who are idle or have been connected for an exorbitant amount of time (approximately in excess of 150 hours per month, the general industry standard for determining abuse, or an excessive use per day exceeding a normal work day).

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Posted: Mon Jan 03, 2005 18:01 pm

Title: What a deal!

daawgon

Posts: 266

John in Oregon Wink

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ISP: Toast.net
OS: WinXP

Posted: Mon Dec 27, 2004 12:06 pm

Title: GoBigWest

sjmingus
Guest

I have had Go Big West for about 4 months now and I have had no problem with it. They are the best. Thank you Go Big West for the good service. Smile

Posted: Sat Dec 18, 2004 20:06 pm

Title:

bgw
Guest

I've been a customer for almost a half year and I've found them to be a good solid ISP. I was with Fry's ISP (also very good)but at $4 more per month, so this is a value. Calls to customer service have long hold times compared to others I've tried but as they have returned my calls when I left a message that's no big problem.

Posted: Tue Nov 16, 2004 14:53 pm

Title: http://www.gobigwest.com/

tenzin
Guest

so, when I complained that I had not been able to make the service work, they were VERY kind and polite, and made no charge to my account.

Posted: Tue Nov 16, 2004 14:45 pm

Title: http://www.gobigwest.com/

tenzin
Guest

please not that there IS a setup fee....$5.
And then I could not use many of the features of the email, including not being able to write an email message! Am going to ask for my money back so we will see how the customer service is.

Posted: Fri Oct 15, 2004 8:01 am

Title: terms of service

Guest

I'm not sure who wrote the previous posts saying it's great but I do not like their terms of service and will not signup for this. Didn't even have to signup to figure out I don't like that service.

Looks like the blue suit lawyers will hang you by a rope if:

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All credit cards will be charged automatically for each billing period. If you dispute a valid credit card charge levied by the Company, your account with the Company will be disabled and you will be charged a $40.00 service fee.

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If you violate this spamming policy, you will be assessed the following fines and penalties, which you hereby agree to pay:

20(a). First offense: $100.0
20(b). Second offense: $500.00
20(c). Third offense: $500.00 and automatic termination of your account.
--------------------------

The Company's current hourly rate for Postmaster responses to complaints and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations is US $100 per hour, with a minimum one (1) hour charge, plus US $1 for each bulk-email or Usenet message sent, plus US $1 per complaint received. These rates are subject to change at any time without notification.

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25. In the event you want to cancel the Service, you must notify the Company in writing thirty (30) days prior to such cancellation. This notice must either be faxed or mailed to the Company or otherwise delivered in accordance with the Company’s policies.

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Yeah right! Signup at your own risk!

Posted: Fri Oct 15, 2004 7:50 am

Title: not free month. Now $10 setup fee

goveggie
Guest

I just went to their web site because of the previous posts saying the first month is free.
But now it's not free the first month and they even added a $10 setup fee!

So what is that about? Too many low life bottom of the barrell scraping people trying out their first month for free or what??

Big Grin

Posted: Wed Oct 06, 2004 11:21 am

Title:

OperaBob

Posts: 390

Been on cable for awhile (slow speed) at $25 Canuck per month.

Previously had been on TalentG with good results.

I switched because too many people complained about missed phonecalls.

However, despite claiming they are up to 5 times faster than dial up I still find them slower than my old DUN connection.

Looking at GoBigWest I could add a call-forwarding feature and save considerably (which is a big help as I'm on disability).

I got some excellent info on this forum. (Unfortunately I think A4L is still not offering in my area code:250)

Like another poster, I found it difficult to find the Access Numbers. They need to display the link more prominently.

Another, gripe I have is ISPs that make you go through registration first before informing you they don't service your area.

OB
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The ballroom dance teacher with 3 left feet.

Posted: Wed Sep 22, 2004 21:04 pm

Title: so far no problem

lazz
Guest

I have been using gobigwest for about three weeks..
So far I have not had any problems..the connections have been quick.
I usually connect between 50666,52000 and a few times at 53333.
I have used there web mail without any problem.
They also send you emails about their service and about how to set up
your email so you dont get spam..also the first month is free.

Posted: Tue Jul 13, 2004 21:26 pm

Title: GoBigWest.com

jaybee
Guest

Have had several ISP's from $21 to free. I like GoBigWest because they are very friendly and helpful on your calls 24/7. There has been no drop off's when connecting to links. There has been no drop off's when I have been idle for quiet some time. They say "try me FREE for 30 days", if you like your service, give me $5.95 a month. If you dont, the month is free and cost you nothing. What have you got to loose? I kept my other ISP connection during the trial period, Just in case. But was happy to switch, Thanks GoBigWest for your customer friendly organization.

Posted: Thu Jul 08, 2004 11:44 am

Title:

plodr
Administrator
Posts: 7415

I suggest you ask gobigwest, not here
http://www.gobigwest.com/preportal/customersupport.asp

Posted: Thu Jul 08, 2004 9:21 am

Title: http://www.gobigwest.com/

Questions
Guest

Just to clarify, is their Tech Help free for both phone call and e-mail support?

Is the phone number for Tech Help a Toll Free call?

Is there any charge if you go over the 150 hours/month limit?

Is there any cancellation fee?

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