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Posted: Wed Jan 04, 2012 6:35 am
Title: Question from the Riddler
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what in the hell are "Soft session limits (4 hour minimum sessions lengths)"?
...does this mean that you absolutely HAVE to use it four hours at a time?
...and does this "session limits" thing mean that you can only use it for a certain amount of time before they remove your accessibility? (and for how long do you lose your accessibility? when do you get it back?)
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Posted: Sun Aug 03, 2008 5:05 am
Title:
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Still using Dodo dailup and have been for about 3 years but only because it is cheap. Not really happy with it. Originally my 70mb/mon allowance only counted the downloads. Then it started counting the uploads as well. Now a very short time on the net burns up mb like crazy. Dodo's site is graphically intensive so that you use up your allowance just getting there and talk about slow. Tonight on a 56k modem my average download speed is about 5k/sec. Last year got conned into upgrading to broadband by overseas call centre because "You special deal because you valued customer". Checked the deal out that night and it was exactly the same as a new customer signing up over the web. Next day called to cancel and was directed to special number where I waited on a computer queue for 56min, however was able to cancel. Luckily this guy was a local Australian and was able to have an intelligent conversation with him. Had considered going onto broadband now that we have a new computer but after reading this site, I have now totally crossed DODO off the list
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Posted: Tue Dec 11, 2007 1:50 am
Title:
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I was silly enough to sign up with dodo as well. A 12 month contract with 6 months for free only to have dodo change it to an 18 month contract. On requesting to listen to the voice recorded contract dodo said that they had lost it. So to cut along story short I complained to the N.S.W. OFFICE OF FAIR TRADING (www.fairtrading.nsw.gov.au) and the problem was eventially resolved with getting a full refund for myself. The point of all this message is that if you take dodo on as individuals they'll screw you about. Why not get the benefit of all those taxes you pay and let a governmental body go into bat for you. God bless there little elected souls
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Posted: Wed Aug 08, 2007 0:42 am
Title: if dodo ***?
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This post has been moved by the moderator of this forum
It can be found at: New Location
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Posted: Tue Mar 13, 2007 22:08 pm
Title: what ever you do, dont use DODO!!
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If only I had read your comments on this site before I tried to sign up to Dodo, I would have missed out on the biggest mistake of my life.
After first calling, and talking to a nice lady about the options availble, I hung up to review the choices. Once decided on the best optoin, I called back, and, proceeded to sign up, . However this time there was a gentleman who appeared very gruff and rude, with an indian accent. Not sure however if this person was in australia or india and the money was taken out of my credit card immediatly. We were promised a 7 day turnaround. 1 week passes, 2 weeks pass, no calls. We call back, this is when we realised that we should never have called Dodo. Average wait time as a cusotmer is around 50 minutues (I called 4 times, to that is 200 min of my life wasted). Finally we got onto someone, who told us it will take another 2 weeks. After waiting for 3 weeks (this time up to around 10 calls, average wait time 50 min), we were told by their call centre staff (that I now know is located in the philippeans) that there is no way in which our hosue can be connected to ADSL (after confirming 3 times inthe past 4 weeks that it was not going to be an issue).
We are now promissed a full refund, but yet to see it..
DONT CHOOSE DODO!!!! PLEASE!!
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Posted: Sun Jan 28, 2007 19:16 pm
Title: Re: http://www.dodo.com.au
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| asanka wrote: | | We have a telstra land phone. can we take " Dodo " Internet. |
Don't do it you will be sorry
I too have had so much trouble with dodo no backup service hanging on for hours waiting for Tech support always get someone from other country who can't help me at all
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Posted: Sat Sep 16, 2006 9:24 am
Title: Dodo ADSL: Bad customer service The public should be warned.
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Dodo ADSL: Bad customer service
Dodo ADSL: False promise of service.The public should be warned.
Other's experiences:
http://www.productreview.com.au/showitem.php?item_id=1649
My experience:
On their unlimited plan: You start downloading until it get to 1G and then the service starts to have ‘problems’ and you can’t connect anymore.
When you call technical support, they give you a phone number to call only to find that a machine answers and ask you to leave your phone number. And then no one call back.
When you call customer service, you speak to a person, they redirects you to a blank line and then you hear a dial tone. Which means the line hung up.
I spoke to a customer sales representative called Steve(sales department 1800 008 636) to pay the bill using credit card. When I asked him to select a plan for the next month, instead of having to call back, his reply was : “ You have to call back next month to select.” And then he hung up on me. This is the kind of service Dodo provides.
I have never spoke to any customer service person who hangs up on the customer.
And then later I find that my service was suspended. Even though I had just spoke to Steve 5 minutes earlier to pay for that month using my credit card.
I am on a 3 months contract with DoDo. I still have 2 months left to go. After this kind of customer service I get I will not be using them after the 3 months period.
Note: If you disconnect before 3 months they charge you a disconnection fee $100.
Don’t sign any long term contracts with any ADSL Provider unless you are sure that you trust the service.
You always get through to the sales department on this number:1800 008 636. Ask for Steve
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Posted: Thu Sep 14, 2006 3:04 am
Title: http://www.dodo.com.au
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Ive been with dodo on dial up for 3yrs, i had a phone call from them with 'special deals' for broadband & also talked me into changing home phone, every charge & every plan he said was a lie, he had changed it all to make it sound better, im disgusted with their customer service & their sales dept. it has taken me a week to fix all the problems up when i could get thru to them!!! I have cancelled everything now & have found another provider that is honest & reliable!!!!!!!
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Posted: Tue Apr 25, 2006 16:16 pm
Title: Prepaid screwups
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whatabargain
Guest
how would you like to pay for 1 month net usage and only get 3 weeks?!!! what a deal huh, well if it sounds good to you then join up with dodo cuz thats what youll get, yup pay upfront for 1 month interent prepaid and 6 days before the end youll get nothing but trouble with the net, cant surf cant connect and when you do its so slow its not even worth sitting at your desk.....and all because they say prepaid has a glitch..yeah but hang on a minute ive paid upfront for this i should get usage right up untill the last day, but no they want you to top up your credit 6 days before whether you like it or not, or they will just make it so dam hard for you.....yup they have you by your short and curlys.....im looking for another net provider......this is not right!!!
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Posted: Sat Jan 21, 2006 11:15 am
Title: Dodo is a dud
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kym
Guest
I have had Dodo Broadband for 1 month. I have had nothing but trouble. When i use msn chat my camera is too slow to upload and drops out. Also messages are not being sent or received. I use Bigpond at work and have never had a problem. You *** Dodo, give me back my money! 
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Posted: Mon Jan 09, 2006 7:37 am
Title: does voi work with dodo?
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alpal
Guest
I have been helping a friend get online & in the end I used dodo.
I bought one of those $14.90 prepaid cards.
When the same computer was connected via iprimus voi (voice over internet) would work with msn messenger.
Now using dodo it says "making the voice connection" but it is never able to complete it.
question -does dodo work with voi for you?
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Posted: Thu Dec 22, 2005 5:12 am
Title: http://www.dodo.com.au
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asanka
Guest
We have a telstra land phone. can we take " Dodo " Internet.
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Posted: Mon Dec 05, 2005 3:22 am
Title:
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Guest
to all the users that are frustrated by using dodo, have you tried Lizzy.com.au
i have had no complaints yet. Then again i have only been using the net a few weeks. 
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Posted: Sun May 08, 2005 23:01 pm
Title: Broadband V Dial-up
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jenniferroberts
Guest
I too find it extremely frustrating when wanting to use the interent via DODO I have to wait until peak period is over. I also find it frustrating that attachments (funnies) fall out or take so long to open that I don't bother. I have only noticed this in the past 3 months. Before I was able to open attachemnts very easly. The person below wrote exactly what the problem is - the BIG users are trying to worm the small ones out of business hence dial up users. I have no need for broadband! Come on Bigpond, etc, give us small ones a fair go.  Give us the speed we deerve!
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Posted: Thu Mar 31, 2005 5:13 am
Title: http://www.dodo.com.au Australia
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Duane
Guest
I find dodo super unrelible in peek periods - 7pm to 9pm
slow on downloads and almost impossible to connect in these times. Cheap but frustrating.
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FAQ
RULES
')
I got *** in and signed up for three years. So far it has taken 7 days just to get connected
SOOOOOO don't do it
This means that I am paying $9.90 a month for practically nil access to the internet. 
I wonder if the big players in the communications game have invested heavily in cable and have had to find a way to pressure modem users into signing up for cable. Is that possible? ...mmmmmmmm